Welcome to Outlet Green Shrub Hub’s FAQ section. We’ve compiled answers to common questions about our products, delivery, and services to help your gardening journey flourish.

About Our Products

What types of plants do you specialise in?
We offer a carefully curated selection of shrubs, trees, seeds, and other garden essentials. Our collection includes climate-appropriate varieties that thrive in UK conditions, with special attention to species that adapt well to different regional soil types.
Are your plants suitable for my local climate?
Absolutely! Every plant from our Aberdeen nursery includes climate adaptation guides tailored to your postcode. We take special care to ensure our plants can handle British weather patterns, from Scottish highlands to southern counties.
Do you provide planting instructions?
Yes, each plant comes with detailed planting instructions, including soil preparation tips and seasonal care advice specific to UK growing conditions. Our Orange Azaleas even include special guidance for Scottish soils!

Delivery Questions

What delivery options do you offer?
We provide two main services:
1. Express Growth Service (10-15 days): £12.95 flat rate (free for orders over £200), with priority processing and real-time tracking
2. Eco-Friendly Standard (15-25 days): Free on orders over £50, using carbon-neutral shipping and recycled packaging
All deliveries originate from our climate-controlled Aberdeen hub.
How do you protect plants during delivery?
We use our patented RootGuard™ packaging to maintain moisture and specially designed crates for protection. Outdoor furniture includes weatherproofing kits, and lawncare equipment arrives pre-adjusted for UK grass types.
Do you deliver internationally?
While we ship worldwide, we currently exclude some Asian and remote regions. Our delivery protocols are optimised for UK gardeners, with climate guides tailored to British conditions.

Returns & Guarantees

What is your returns policy?
We offer free returns within 15 days of delivery under our 30-Day Thrive Promise. If any item fails to meet your expectations, we provide no-quibble replacements for damaged goods and dedicated horticulturist support.
What if my plants arrive damaged?
Contact us immediately at [email protected] with photos of the damage. We’ll arrange for replacement plants to be sent out promptly, often with expedited shipping at no extra cost.

Payment & Account

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience. All transactions are securely processed with encryption for your protection.
Can I change or cancel my order?
Orders can typically be changed or cancelled within 24 hours of placement, provided they haven’t entered our priority processing system. Contact our customer service team immediately for assistance.

Gardening Tips

When is the best time to schedule deliveries?
For optimal planting conditions, we recommend Tuesday-Thursday deliveries. This gives you time to prepare and ensures weekend planting time for your new shrubs and trees!
How should I prepare for my delivery?
Have your planting area prepared in advance. For plants: ensure proper soil conditions. For outdoor furniture: clear the installation area. For lawn equipment: have fuel/oil ready if required. Our delivery notifications will provide specific preparation tips.

Still have questions? Our team of gardening experts is always happy to help! Contact us at [email protected] or visit our store at 28 Rosemount Viaduct, Aberdeen AB1R 4WU.