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At Outlet Green Shrub Hub, we believe your privacy should be as carefully nurtured as our premium shrubs. This Privacy Policy explains how we collect, use, and protect your personal information when you visit greenshrubhub.com or make purchases from our gardening haven.

1. Information We Collect

Like selecting the perfect fertiliser for your plants, we only gather information essential for your shopping experience:

  • Personal Details: Your name, email address, delivery address, and contact number when you place an order or create an account.
  • Payment Information: Card details processed securely through our payment partners (Visa, MasterCard, JCB, PayPal), never stored on our servers.
  • Garden Preferences: Optional information about your gardening needs to personalise recommendations.
  • Technical Data: IP address, browser type, and device information to improve our website’s performance.

2. How We Use Your Information

We cultivate your data with the same care we give our plants:

  • To process and deliver your orders of fertilisers, shrubs, and gardening equipment
  • To provide customer support as reliable as our RootGuard™ packaging
  • To send you gardening tips and offers (only with your consent)
  • To improve our website like we optimise our climate-adaptation guides
  • To prevent fraud with security measures as robust as our plant protection systems

3. Data Sharing & Disclosure

We treat your information with the same discretion we apply to our horticultural secrets:

  • Service Providers: Sharing only with trusted partners (payment processors, delivery companies) necessary to complete your order.
  • Legal Requirements: When required by law or to protect our rights and customers.
  • Business Transfers: In the event of a merger or acquisition, with appropriate privacy protections.

We never sell your personal information to third-party marketers.

4. Data Storage & Security

Your information is protected with security as thorough as our plant quarantine processes:

  • Encrypted storage using bank-level security protocols
  • Regular security audits like our plant health checks
  • Limited access to authorised personnel only
  • Data retention only as long as necessary for business or legal requirements

5. Your Rights

You have control over your data, just as you do in your garden:

  • Access: Request a copy of your personal data
  • Correction: Update inaccurate information
  • Deletion: Request removal of your data (subject to legal requirements)
  • Marketing Preferences: Opt-out of promotional communications
  • Complaints: Contact us or the Information Commissioner’s Office

To exercise these rights, contact our customer service team at [email protected].

6. Cookies & Tracking Technologies

Like essential nutrients for plant growth, we use cookies to help our website thrive:

  • Essential Cookies: For core functions like shopping baskets and secure checkout
  • Performance Cookies: To analyse and improve website performance
  • Marketing Cookies: Only with consent, to show relevant gardening offers

You can manage cookie preferences through your browser settings or our cookie consent tool.

7. International Transfers

As we ship our climate-hardy plants globally (excluding some Asian regions), your data may be transferred outside the UK/EEA with appropriate safeguards in place.

8. Changes to This Policy

We may update this policy occasionally, just as we refine our plant cultivation techniques. Significant changes will be communicated to customers.

9. Contact Us

For privacy-related questions, contact our Data Protection Officer:

Outlet Green Shrub Hub
28 Rosemount Viaduct
Aberdeen, AB1R 4WU
United Kingdom
Email: [email protected]

Thank you for trusting Outlet Green Shrub Hub with your gardening needs and personal information. We’re committed to protecting your privacy with the same dedication we bring to nurturing healthy plants.