At Outlet Green Shrub Hub, we’re committed to helping your garden thrive – from the moment your order leaves our nursery to the day it blooms in your care. Our policies are designed with the same attention we give to cultivating healthy plants.

Shipping Information

Order Processing

We carefully prepare all orders within 1-2 business days of receiving your payment. During peak seasons, processing may take slightly longer – we’ll notify you if this affects your order.

Shipping Methods & Delivery Times

We offer two reliable shipping options to bring your gardening essentials to your doorstep:

  • Standard Shipping (DHL/FedEx):
    • Delivery: 10-15 business days after dispatch
    • Cost: $12.95 (applied to all orders under £50)
    • Tracking: Full tracking provided
  • Free Economy Shipping (EMS):
    • Delivery: 15-25 business days after dispatch
    • Available for orders over £50
    • Basic tracking available

Note for Plant Lovers: All live plants and shrubs are shipped in our specialised RootGuard™ packaging to ensure they arrive in perfect condition. We carefully schedule shipments to avoid extreme weather conditions.

Our Garden-Friendly Returns Policy

We want you to be as satisfied with your gardening purchases as you are with your flourishing plants. If any item doesn’t meet your expectations, our returns process is as straightforward as planting a seedling.

Eligibility for Returns

We happily accept returns or exchanges within 15 days of delivery for most items, provided they meet these conditions:

  • In original, unused condition
  • In their original packaging (RootGuard™ packaging must be intact for plants)
  • Accompanied by proof of purchase

Non-Returnable Items

To protect our customers’ gardens, we cannot accept returns of:

  • Opened fertilisers & plant food (due to biosecurity regulations)
  • Personalised or custom-ordered shrubs/trees
  • Used lawnmowers (must be returned in original sealed packaging)

Simple 3-Step Return Process

1. Initiate Your Return

Email our customer care team at [email protected] with:

  • Your order number
  • Item(s) you wish to return
  • Reason for return
  • Whether you prefer exchange or refund

2. Package Your Items

Securely repackage items in original packaging. For plants/shrubs, please maintain moisture levels during transit by lightly dampening the root ball if needed.

3. Ship Your Return

We’ll provide return shipping instructions based on your location. For exchanges, we’ll ship your new item once we receive your return.

Return Shipping Options

  • Standard Return (DHL/FedEx):
    • Cost: $12.95 (deducted from refund)
    • Processing Time: 5-7 business days
  • Economy Return (EMS):
    • Cost: Free for exchanges
    • Processing Time: 10-15 business days

Refund Information

Once we receive and inspect your return:

  • Timing: Refunds processed within 3-5 business days
  • Method: Issued to your original payment method (Visa, MasterCard, JCB, PayPal)
  • Amount: Full item price minus shipping costs (unless return is due to our error)

Note: Bank processing times may add 2-5 business days before refunds appear on your statement.

Exchange Policy

Prefer a different gardening solution? We offer hassle-free exchanges for:

  • Different shrub/tree varieties (subject to availability)
  • Alternative lawnmower models
  • Seed substitutions

We’ll cover standard shipping costs for exchanges of equal or greater value.

Damaged or Incorrect Items

If your gardening supplies arrive damaged or incorrect, contact us immediately at [email protected] with photos of the issue. We’ll arrange a free replacement or return at no cost to you.

Need Help With Your Return?

Our customer care team is available to help your gardening journey thrive. Reach us at:

Outlet Green Shrub Hub
28 Rosemount Viaduct
Aberdeen, GB AB1R 4WU
Email: [email protected]

Gardening Tip: When returning live plants, early morning is the best time to package them to reduce stress on the plant. Just like when you’re transplanting in your garden!