Term and Conditions

Last updated: [Insert Date]

1. Understanding Our Gardening Community

Outlet Green Shrub Hub (“we”, “us”, or “our”) operates the website greenshrubhub.com, serving gardening enthusiasts across eligible regions with quality plants and garden essentials.

1.1 Our Target Audience

We cater to:

• Home gardeners seeking quality plants and gardening supplies
• Landscaping professionals looking for reliable shrubs and trees
• Outdoor living enthusiasts interested in enhancing their garden spaces

2. Your Responsibilities as a Customer

To maintain our gardening community, we ask you to:

• Provide accurate information when creating an account and placing orders
• Ensure your delivery address can accept live plant shipments
• Review all order details before completing your purchase
• Inspect deliveries promptly upon arrival
• Follow care instructions for live plants to ensure their health

3. Our Products and Services

3.1 Product Characteristics

We specialize in:

• Live Plants: Shrubs, trees, and other greenery shipped with our RootGuard™ packaging
• Garden Essentials: Quality fertilisers, lawnmowers, seeds, and outdoor furniture
• Seasonal Items: Products may vary by season and availability

3.2 Product Descriptions

We strive for accuracy in:

• Plant sizes and growth expectations
• Equipment specifications
• Photographic representations

Note: Natural variations may occur in live plants.

4. Ordering and Payment

4.1 Placing Orders

The ordering process involves:

1. Selecting your gardening items
2. Reviewing your cart
3. Providing shipping information
4. Choosing payment method
5. Receiving order confirmation

4.2 Payment Options

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely through encrypted channels.

4.3 Pricing and Taxes

Prices shown are in GBP and include VAT where applicable. We reserve the right to adjust prices for errors or market changes.

5. Shipping and Delivery

5.1 Processing Time

Orders are carefully prepared within 1-2 business days (may extend during peak seasons).

5.2 Shipping Methods

Method	Carrier	Delivery Time	Cost
Standard	DHL/FedEx	10-15 business days	£12.95 (orders under £50)
Economy	EMS	15-25 business days	Free (orders over £50)

5.3 Delivery Limitations

We currently cannot ship to:

• Asian countries
• Remote regions
• Areas with extreme weather conditions

6. Returns and Refunds

6.1 Our Garden-Friendly Policy

We accept returns within 15 days of delivery for most items when:

• In original, unused condition
• Original packaging is intact (RootGuard™ for plants)
• Proof of purchase is provided

6.2 Non-Returnable Items

For safety and hygiene, we cannot accept returns of:

• Opened fertilisers & plant food
• Personalised/custom shrubs/trees
• Used lawnmowers

6.3 Return Process

1. Email [email protected] with order details
2. Repackage items securely (maintain moisture for plants)
3. Ship using provided instructions

7. Intellectual Property

All content on greenshrubhub.com, including plant care information, images, and product descriptions, is our property and protected by copyright laws.

8. Liability Limitations

8.1 Product Performance

While we take great care with our plants, we cannot guarantee:

• Specific growth results in your garden conditions
• Survival rates after delivery
• Equipment performance beyond manufacturer specifications

8.2 General Limitations

Our liability is limited to the purchase price of affected items, except where prohibited by law.

9. Privacy and Data Protection

We handle your personal information according to our Privacy Policy, available on our website.

10. Changes to These Terms

We may update these terms periodically. Continued use of our services constitutes acceptance of changes.

11. Contact Us

For any questions about these Terms:

Outlet Green Shrub Hub
28 Rosemount Viaduct
Aberdeen, GB AB1R 4WU
Email: [email protected]